Come celebrate with us, we're always having fun!
WHAT ARE YOUR HOURS?
We don’t have regular office hours. However, we do monitor and answer questions via email, social media and text between 8 am and 7 pm (Monday through Friday). Messages sent outside of these time frames will be answered as soon as possible.
HOW ARE THE DISPLAYS INSTALLED?
We use metal stakes to attach the letters, accents and signs to your yard. The height of the pieces varies, depending on the final design. The metal stakes are pushed into the ground (hence why we ask you to water the lawn the day of installation – a softer ground makes for easier installation) to ensure they are stable.
I LOVE MY DISPLAY SO MUCH I WANT TO MARRY IT. CAN I BUY THE SET?
WHAT IF I WANT THE DISPLAY FOR LONGER THAN ONE DAY?
Extra days are available for $50; please message us to ensure the extra day is available when you book.
WHAT IF I WANT A MESSAGE THAT’S NOT A BIRTHDAY OR GRADUATION?
We can do that! Retirement, new job, baby shower, almost anything you can think of.
WHY CAN’T MY SPRINKLERS BE ON WHILE THE DISPLAY IS IN MY YARD?
Display pieces are water-resistant and built for the outdoors, however, sprinklers create a problem in that it’s a repetitive motion that batters the pieces over and over. So please be sure your sprinkler system is turned OFF on the display date.
IF I WANT TO POST ON MY SOCIAL MEDIA ACCOUNTS, IS THERE A HASHTAG I SHOULD USE?
We LOVE social media – and we’d be honored if you tagged us in your posts. Our hashtag is #kikisyardparty and we can be found on Facebook @kikisyardparty.
DO I GET TO PICK EXACTLY WHAT THE RENTAL DISPLAY WILL LOOK LIKE?
Now, where is the fun in that? If you like what you see on our website and social media channels, then we’d love to decorate your yard!
CAN I HAVE TWO DIFFERENT MESSAGES (FOR EXAMPLE, A HAPPY BIRTHDAY AND A CONGRATS ON GRADUATION) AS PART OF ONE DISPLAY?
Yes, and we will discount the second message by 50% since we’re only delivering and picking up once.
CAN I MOVE THE LETTERS OR ACCENT PIECES?
No. Once the display is installed, please do not move any part of it. Our insurance policy does not allow for anyone except us to handle the materials.
I LOVE BALLOONS. CAN I TIE SOME BALLOONS TO THE RENTAL DISPLAY?
We love balloons too – but we kindly request that you NOT attach anything (streamers, balloons, stickers, lighting, etc.) to any of the pieces. Though built for the outdoors, they are also somewhat delicate and can be damaged or scratched easily.
HOW LONG DOES IT TAKE TO SET-UP A RENTAL DISPLAY?
Most displays take between 25 and 40 minutes to set up. We make every effort to get in and get out as quickly as possible but sometimes a surprise in the lawn (like rocks, gravel, concrete, etc.) slows us down a bit.
WHAT TIME DO YOU SET UP THE DISPLAYS?
Between 6-9pm the evening before the celebration. If there is a thunderstorm or other bad weather we will have to delay a bit.
WHAT TIME DO YOU PICK UP THE DISPLAYS?
Between 9am-12pm the day after the event.
CAN I KEEP THE RENTAL DISPLAY?
Unfortunately, no. It’s a RENTAL (unless you want to buy it for $600, then we’ll be happy to part ways with it).
CAN I MAKE SPECIAL REQUESTS FOR COLORS/DESIGN ELEMENTS/CHARACTERS?
We’d love it if you did! We can’t guarantee that every item/color/character will be included in your display, but rest assured, we do our best to accommodate them.
PRO TIP: The more lead time you give us when booking, the more likely it is we can try to fulfill a special request.
WHAT IF PART OF THE RENTAL DISPLAY IS STOLEN FROM MY YARD?
It is rare that this happens, however, if any pieces are stolen or damaged beyond repair, the person who booked the display will be charged $35 per damaged/stolen piece.
HOW DO I CONTACT YOU IF I NEED TO HAVE MY RENTAL DISPLAY REMOVED EARLY?
Contact us at 630-240-0341 (text is preferred) between 8 am and 9 pm to make those arrangements.
I LIVE IN A CONDO/TOWNHOME AND DON’T HAVE A LARGE YARD. DOES THAT MEAN IT CAN’T BE DECORATED?
We’re a creative bunch and can find a way to make it worth no matter the size of the yard. It may mean we shorten “Happy Birthday” to “HBD” or use a stand instead of the grass. We could also put the display inside your house on a stand.
I DON’T HAVE ANY GRASS – ONLY ROCKS. CAN YOU STILL INSTALL?
Yes, we can use a stand. If you believe your yard has some challenges, please message us first before booking and we’ll use the magic of Google Street View and pictures you share to determine if we can do it.
WHAT IS YOUR CANCELLATION POLICY FOR RENTALS?
In order to receive a full refund, cancellation must be made with at least a week's notice (from the installation date). If the cancellation is made with less than one week “Before” the installation date, we will refund 50% or credit your booking (at 100%) to a future “Event”(even if the occasion is different) works great for us!
I’M ORDERING THIS FOR A YARD THAT ISN’T MY OWN. CAN I DO THAT?
You sure can, but there must be someone that knows we are coming.
CAN I PICK UP THE DISPLAY AND INSTALL IT MYSELF?
No. Our insurance doesn’t cover non employees handling the signs and stakes.